refund policy

ENGLISCH - REFUND POLICY

Consumers are entitled to a right of revocation according to the following provisions, whereby a consumer is any natural person who enters into a legal transaction for purposes that can predominantly be attributed neither to his commercial nor to his independent professional activity:

CANCELLATION POLICY

    Right of withdrawal
    You have the right to cancel this contract within fourteen days without giving any reason.

    The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken or has taken possession of the last goods.

    To exercise your right of withdrawal, you must send us (Yahya Studio GmbH, Dreieichring 10, 63067 Offenbach am Main, Germany, E-Mail: info@yahyastudio.com) by means of a clear declaration (e.g. a letter sent by post, fax or e-mail) of your decision to revoke this contract. You can use the attached sample withdrawal form for this purpose, but it is not mandatory.

    In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

    Consequences of the revocation
    If you revoke this contract, we shall reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the most favorable standard delivery offered by us), without undue delay and no later than within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

    You must return or hand over the goods to us without undue delay and in any case no later than within fourteen days from the day on which you notify us of the revocation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days.

    You shall bear the direct costs of returning the goods.

    You only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods that is not necessary for testing the condition, properties and functioning of the goods.

    Exclusion or premature expiry of the right of revocation

    The right of revocation shall not apply to contracts for the delivery of newspapers, periodicals or magazines with the exception of subscription contracts.

    The right of withdrawal does not apply to contracts for the delivery of goods whose price depends on fluctuations on the financial market over which the entrepreneur has no influence and which may occur within the withdrawal period.

    The right of withdrawal expires prematurely for contracts for the delivery of sound or video recordings or computer software in a sealed package if the seal has been removed after delivery.

    The right of withdrawal does not apply to consumers who do not belong to a Member State of the European Union at the time of conclusion of the contract and whose sole residence and delivery address are outside the European Union at the time of conclusion of the contract.

    General notes
    1) Please avoid damage and contamination of the goods. Please return the goods to us in the original packaging with all accessories and with all packaging components. If necessary, use a protective outer packaging. If you no longer have the original packaging, please provide adequate protection against transport damage with suitable packaging.
    2) Please do not return the goods to us freight collect.
    3) Please note that the aforementioned items 1-2 are not a prerequisite for the effective exercise of the right of withdrawal.
    CANCELLATION FORM
      If you wish to cancel the contract, please fill out and return this form.

       

      To

      Yahya Studio GmbH 
      Goethering 3B
      63067 Offenbach am Main
      Germany

       

      I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*) / provision of the following service (*)

      _______________________________________________________

      _______________________________________________________

      Ordered on (*) ____________ / received on (*) __________________

      ________________________________________________________
      Name of the consumer(s)

      ________________________________________________________
      Address of the consumer(s)

      ________________________________________________________
      Signature of the consumer(s) (only in case of paper communication)

      _________________________
      Date

      (*) Unzutreffendes streichen